Privacy Policy

1. Information We Collect

When you visit norelle.in or make a purchase, we may collect the following information:

• Name, email address, phone number, and shipping address
• Payment information (processed securely via Razorpay — we do not store card details)
• Account credentials (email and hashed password)
• Browsing behaviour and device information via cookies

2. How We Use Your Information

• To process and deliver your orders
• To communicate order updates via email, SMS, or WhatsApp
• To improve our website and product offerings
• To send promotional communications (only with your consent)
• To prevent fraud and ensure security

3. Payment Security

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We never store your credit card, debit card, or UPI details on our servers.

4. Cookies

We use essential cookies to maintain your shopping cart and session. We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.

5. Third-Party Services

We may share your information with trusted third parties for:

• Payment processing (Razorpay)
• Delivery services
• Analytics (Google Analytics)

We do not sell your personal data to any third party.

6. Your Rights

You have the right to access, update, or delete your personal information. To exercise these rights, contact us at +91 94287 67709 or via WhatsApp.

7. Contact

If you have questions about this privacy policy, please contact us:

Norelle — Luxury Perfumes & Attar
62, Nanadan Society, Bahai Center, Shahpur, Ahmedabad 380001
Phone: +91 94287 67709